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T-Mobile Rebates and Promotions Frequently Asked Questions

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•  Resubmission Letters and Resubmission Information
The original complete sticker panel with all barcodes from the side of the box or packaging was not submitted.

Reason:

  • Upon purchase, each T-Mobile phone or device is packaged with a white sticker label. This sticker label contains several barcodes. The original (not photocopied) version of this label has a unique code, which indicates purchase of an authorized T-Mobile phone or device. This label must be included with the rebate card submission or T-Mobile cannot credibly verify the originality of the phone/device.
  • If you are submitting for an offer that requires purchase and activation of two or more phones, devices, or accessories- ALL white sticker labels or barcodes must be included in the rebate card submission.
Actions to take:

  • If you have this original label, please resubmit to the address on the rejection letter within 14 days to be reprocessed for the rebate card.
  • If you do not have the label, and did not submit this white sticker label per the instructions on the rebate card request form, we cannot, under the terms and conditions of the rebate card, validate the phone/device. To review these terms and conditions please return to T-Mobile Rebate Cards Home Page > and search for your rebate card offer.

PLEASE DO NOT RESUBMIT WITH YOUR T-MOBILE BILL. PLEASE MAIL TO THE ADDRESS ON THE RESUBMISSION LETTER OR YOU MAY NOT BE REPROCESSED FOR YOUR REBATE CARD.

If you have further questions, please contact T-Mobile Rebate Card Customer Care >.

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A photocopy of your original sales receipt, customer service agreement or other proof of purchase, detailing the date of the handset or device purchase, was not submitted.

The date on your store receipt or proof of purchase was not within the valid dates of the offer.

A rebate card request form was not submitted. An original or copy is required.

A 10-digit T-Mobile wireless number was not submitted.

The 15-digit IMEI (Handset ID) from your product was not submitted or contained alpha-numeric characters.

Your submission was postmarked after the specified last submission date for this offer.

The 10-digit T-Mobile wireless number you provided is currently not showing in our system as an active T-Mobile wireless number.

•   New Activation: This rebate card offer requires activation on a T-Mobile wireless calling plan with a minimum monthly charge as specified on your rebate card request form.
•   Upgrade: This rebate card offer requires that you currently are on T-Mobile wireless calling plan with a minimum monthly charge as specified on your rebate card request form and upgrade contract length.

•   New Activation/Pay As You Go (Prepaid): This promotion requires that you are a new activation OR added a new line of service (to an existing account). It also requires that the new handset purchase occur between the specified offer dates on the rebate card request form.
•   Upgrade: This rebate card offer requires that you purchase your upgrade handset or phone between the eligible dates as listed on the rebate card request form.

This rebate card offer requires that your purchase of a new handset cannot be from Wal-Mart, Target or Sam’s Club store that provides discounted handsets at the point of sale.

The white sticker label from the side of your handset packaging contains an IMEI (Handset ID) number that has already been used on a rebate card.

The phone number and IMEI (Handset ID) number you provided indicate your T-Mobile account has already received a rebate card related credit adjustment or the handset was provided an instant rebate card at the point of sale.

The 10-digit T-Mobile wireless number you submitted has already been used on a rebate card.

Our records indicate the address submitted on your rebate card request form has reached the maximum number of rebate cards allowed per year.

The 15-digit IMEI (Handset ID) number that you provided is invalid or not currently eligible for a rebate card.

Rebate Card Submission Returned Undeliverable by USPS
•  Submitting A Rebate [Completing The Rebate Card Request Form]

•  Qualifying For A Rebate Card

•  Status Of A Rebate Card Submission

•  Getting Help with Your Rebate Card

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