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T-Mobile Rebates and Promotions Frequently Asked Questions

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•  Resubmission Letters and Resubmission Information
The original complete sticker panel with all barcodes from the side of the box or packaging was not submitted.

A photocopy of your original sales receipt, customer service agreement or other proof of purchase, detailing the date of the handset or device purchase, was not submitted.

The date on your store receipt or proof of purchase was not within the valid dates of the offer.

A rebate card request form was not submitted. An original or copy is required.

A 10-digit T-Mobile wireless number was not submitted.

The 15-digit IMEI (Handset ID) from your product was not submitted or contained alpha-numeric characters.

Your submission was postmarked after the specified last submission date for this offer.

The 10-digit T-Mobile wireless number you provided is currently not showing in our system as an active T-Mobile wireless number.

•   New Activation: This rebate card offer requires activation on a T-Mobile wireless calling plan with a minimum monthly charge as specified on your rebate card request form.
•   Upgrade: This rebate card offer requires that you currently are on T-Mobile wireless calling plan with a minimum monthly charge as specified on your rebate card request form and upgrade contract length.

•   New Activation/Pay As You Go (Prepaid): This promotion requires that you are a new activation OR added a new line of service (to an existing account). It also requires that the new handset purchase occur between the specified offer dates on the rebate card request form.
•   Upgrade: This rebate card offer requires that you purchase your upgrade handset or phone between the eligible dates as listed on the rebate card request form.

This rebate card offer requires that your purchase of a new handset cannot be from Wal-Mart, Target or Sam’s Club store that provides discounted handsets at the point of sale.

The white sticker label from the side of your handset packaging contains an IMEI (Handset ID) number that has already been used on a rebate card.

The phone number and IMEI (Handset ID) number you provided indicate your T-Mobile account has already received a rebate card related credit adjustment or the handset was provided an instant rebate card at the point of sale.

The 10-digit T-Mobile wireless number you submitted has already been used on a rebate card.

Our records indicate the address submitted on your rebate card request form has reached the maximum number of rebate cards allowed per year.

The 15-digit IMEI (Handset ID) number that you provided is invalid or not currently eligible for a rebate card.

Rebate Card Submission Returned Undeliverable by USPS

Reason:

  • The rebate card program is closed. Mail postmarked after the last submission date on the rebate card request form is returned to sender.

Actions to take:

Open your rebate card submission to verify the correct form was sent for your date of purchase.
  1. Check the purchase date on the proof of purchase (receipt) submitted for the rebate card.
  2. Compare the date of purchase to the rebate card offer dates- located on the rebate card request form.
    • For New Activation/Pay As You Go (Prepaid) rebate cards: Located in the first bullet point under CONDITIONS
    • For Upgrade rebate cards: Located on the rebate card request form in the section titled Upgrade Fulfillment Must Be As Outlined:
  3. If the date of purchase is NOT within the dates on the rebate card request form:
    • Go to T-Mobile Rebate Cards Home Page > and search for the correct rebate card request form, if applicable.
    • Resubmit with the correct rebate card request form (completed) per the instructions on this rebate card request form.
    • Resubmit to the address on the new rebate card request form. DO NOT USE THE ORIGINAL REBATE CARD ADDRESS.
  4. If the date of purchase IS within the dates on the rebate card request form: Per the terms and conditions on the rebate card request form, the rebate card submission MUST be postmarked by the final submission date.

Back to the Resubmission Section
Back to the Top
•  Submitting A Rebate [Completing The Rebate Card Request Form]

•  Qualifying For A Rebate Card

•  Status Of A Rebate Card Submission

•  Getting Help with Your Rebate Card

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